FAQ

In the following sections, you will find, we hope, the answers to all your questions! Choose the section corresponding to the product you have a question about. It is highly likely that you will find your answer there.

Bike Packages

Do you have any questions about our various bike packages? Click on the '+' button to see the answer to each question.

Didn't find the answer to your question? Contact us.

s How to choose your package?
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To select the package that best suits your needs, take into consideration the following aspects: your level of expertise in cycling, the desired duration, are you alone, as a couple, with family, do you have young children, are you in a group? What types of bikes do you have, or do you want to rent? What types of accommodations do you prefer? Are you looking to train, relax, visit as many attractions as possible, etc.

For more information, please visit the following page: Choosing a bike package

If you encounter difficulties in choosing the one that best suits your specific needs, do not hesitate to contact us by phone or email, we will be happy to advise you!

s What is a self-guided private departure?
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A self-guided private departure is planned according to your reservation. You can choose the departure date that suits you best. You will have a preparatory meeting with a travel advisor at your chosen time.

This is the only type of departure available with Équinox Aventure. We do not organize fixed-date departures. We also do not offer the option of forming groups with solo travelers; the responsibility of forming a group or not lies with the client before booking with us.

s How to book (Booking Procedure)?
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To book, please begin by completing the form to get a quote, which you can find on each of our packages under the relevant information. Fill out the form and feel free to add comments if you have any questions or details to provide. A travel advisor will contact you promptly to provide the necessary details for your decision-making.

s What are the availabilities?
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The availability depends on your choice of date. We offer self-guided departures, which means you have the freedom to choose your own departure dates without being tied to a specific group or predefined dates. Please indicate your preferences in the quote request form. To start the process and check the availability of accommodations, please follow the instructions in the quote. We will need a credit card (Visa or Mastercard) as a guarantee to begin the availability verification and booking process; no funds will be charged. 

Please note that we cannot guarantee the availability of accommodations. Therefore, it is always preferable to have some flexibility regarding dates. You can specify your preferred date and add in the comment section if you have flexibility.

s Can we book an overnight stay in Alma before or after departure? Can additional nights be added within the package?
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Yes, we can reserve additional nights in Alma before and after your package, as well as additional nights within the package.

s In which accommodations will we spend the night?
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For reasons of intellectual property and as part of our turnkey service approach, we will only disclose the names of accommodations after receiving payment. We are committed to meeting your needs and preferences by carefully selecting accommodations. We mainly collaborate with establishments certified as Bienvenue Cyclistes, known for their cyclist-friendly services.

s What does Équinox Aventure assistance consist of?
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Our assistance ensures peace of mind during your package. In case of any issues, you can contact us, and we will find a solution. For instance, we can provide a bike replacement in case of mechanical failure or arrange transportation in case of an injury on the road.

Additionally, we equip you with the necessary tools to remain self-sufficient in case of minor incidents such as a flat tire.

s Incident management and supervision
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In case of rain, for example, our activities proceed as scheduled. Therefore, we recommend that you remain attentive to the weather conditions and prepare appropriate clothing to cope with potential inclement weather during your package stay in the region.

In the Saguenay–Lac-Saint-Jean area, microclimates are observed. This means that weather conditions can vary significantly over short distances. For instance, heavy rainfall may occur in certain areas for a brief period, while others remain sunny. This variation creates periods of good weather between rain episodes. Hence, before utilizing our services, please wait to see if the heavy rainfall indeed passes.

In case of extreme temperatures considered dangerous for your safety, such as torrential rains and violent and incessant thunderstorms, we may, depending on the specifics of your situation, arrange either personal transportation, coordinate a resource, or direct you to the nearest resource from your location, so that you can reach your destination safely.

In all cases, and particularly to safeguard against natural disasters (e.g., forest fires, floods, etc.), we recommend purchasing a travel insurance. It is possible that we may determine our services can proceed even if you feel the conditions are not sufficiently favorable. In such cases, our cancellation policies will apply.

s What is the difficulty level of the Véloroute des Bleuets?
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The route is considered recreational to cyclotouristic, with only three short inclines of 9% or more.

The Véloroute des Bleuets is fully paved, except for the 15 kilometers located within the Pointe-Taillon National Park.

Distribution:

  • Cycling paths (105 km) - 43%
  • Paved shoulders (82 km) - 34%
  • Designated roadway (48 km) - 20%
  • Bike lanes (8 km) - 3%

For more information, please visit the following page: Choosing a bike package

    s What do the terms Recreational, Bicycle touring, and Cyclosportive mean?
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    This is a method of route classification.

    Recreational: Featuring short distances, little elevation gain, and suitable for family outings, they will give you plenty of time to stop and smell the flowers.

    Bicyle touring: Designed for longer distances while remaining accessible to all. They provide time to visit tourist attractions and enjoy the landscapes of the region.

    Cyclosportive: These routes are more demanding and are suitable for experienced cyclists looking for longer distances and more elevation gain.

      s Will there be restaurants along the route?
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      Only breakfasts are included in our packages.

      For lunches and dinners, most towns and villages around Lac Saint-Jean have at least one restaurant, a small market, or a convenience store. However, some sections of the Véloroute des Bleuets may have fewer amenities. Additionally, some restaurants may have unusual opening hours.

      We will provide you with a list of restaurants and all necessary information before your departure so that you can plan your dinner stops accordingly. For dinners, some accommodations have on-site restaurants (dinners are not included in the package price, except for the Val-Jalbert option which includes a 4-course dinner).

      You can also view the interactive map here.

      s Are there any toilets along the road?
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      Yes, there is a total of 35 restroom stops around Lake Saint-Jean accessible to cyclists. Therefore, you will easily have access to these services near the Véloroute des Bleuets throughout your stay.

      Here is a list of the restroom stops

      s Is Is there signal everywhere around Lake Saint-Jean?
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      Yes, there is signal everywhere around Lake Saint-Jean.

      s Is it suitable for children?
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      The Véloroute des Bleuets is generally suitable for children, offering sections of bike paths separated from the main road, thus ensuring a safer environment. However, it is not always equipped with bike paths and includes sections on shoulders. It is essential to take these variations into account and to remain vigilant, especially when traveling with children. We recommend thoroughly researching the specifics of each section and adjusting your itinerary accordingly to ensure the safety of the entire family. Family-friendly packages, such as the Half-tour and the Tour of Lake Saint-Jean, may offer a more suitable experience for children. However, it is always recommended to check the specific conditions of the Véloroute des Bleuets and ensure that it is suitable for the age and experience level of the children. Some sections may feature slopes or characteristics requiring special attention.

      For family experiences, we recommend that children aged 4 to 12 years old, if using tag-along bikes or children's bicycles, be assessed for their ability to hold on firmly and cover distances. For children using trailers, it is essential to assess, among other things, whether your child or toddler can sit upright to prevent the risk of neck or head injuries.

      s Is it accessible for a group of 8 people or more?
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      Yes, if all members of the group choose the same package and options, one person will be responsible for the group. They will need to submit the quote request with information about the number of participants and the options chosen. Please familiarize yourself with the Terms of Sale and the terms of the 20% deposit applicable for groups.

      s Where can we park our vehicle during our stay?
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      To drop off your luggage at our agency and for your pre-departure meeting and preparation time, you can park your vehicle in the agency's parking lot. However, due to limited capacity, we kindly ask you to park in an official long-term parking lot of the Véloroute des Bleuets, located 350 meters from our agency. This information will be provided to you once your package is paid for, and it will be reiterated upon your arrival at the agency, along with the necessary directions. Rest assured that your vehicle will be safe, as the parking area is monitored.

      s Can we start elsewhere than in Alma?
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      No, all departures, without exception, are from our travel agency in Alma. We do not organize departures from other locations.

      s Can I take other routes and/or shorten the journey without following the Véloroute des Bleuets?
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      You are free to choose other routes and/or shorten the journey without necessarily using the Véloroute des Bleuets. However, keep in mind that some roads may have narrow or virtually no shoulders, be busy, and you may encounter trucks, especially in our region where the timber industry is present. If you feel comfortable and have the necessary experience to handle these situations safely, you are free to explore other routes. Just make sure to consider safety, comfort, and the scenery offered by the Véloroute des Bleuets. The detour is often worth it.

      s I have NEVER changed a bike inner tube before, what to do in case of a flat tire?
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      Regarding your ability to change a bike inner tube in case of a flat tire, we recommend that you educate yourself by watching tutorials and practice if possible. We provide all the necessary equipment to change the inner tube in case of a flat tire. If you have a flat tire in the morning or early afternoon, it is likely that we can help. However, after 2 p.m., we may not be able to assist you directly. We can guide you to taxis, repair shops, or replace your tire the next day.

      Multi-activity Self-drive Package

      Do you have any questions about the multi-activity self-drive package? Click on the '+' button to see the answer to each question.

      Didn't find the answer to your question? Contact us.

      s How do I book my multi-activity self-drive tour?
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      • Take the time to discover the details of each activity and accommodation by clicking on the question marks.
      • Select your choices:
        • The date of your arrival
        • The number of participants
        • Your activities and accommodations
      • If you need to rent a vehicle, select:
        • The quantity
        • The location and pick-up date
        • The return date of the vehicle you are interested in
      • Then click on "Add".
      • Complete the form with your details and click on "Send request".
      • A travel advisor will send you an email with rates and additional information.
      • Once everything is confirmed with the Equinox Adventure advisor, you will receive a link to pay for your package online.
      • Your payment confirms your reservation, and you will receive a final email with your printable travel guide, indicating the addresses of the selected activities and accommodations.  

      The total payment of your package will confirm your reservation. In case of cancellation, please refer to our page: Terms of Sale.

      s How to book a self-drive multi-activity tour?
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      You must first fill out the form on the page of the car tour that interests you.

      A travel counselor will contact you by phone if they need additional information regarding your request.

      Then you will receive a quote by email.

      If you have any questions, you can ask them by email (info@equinoxaventure.ca) or by phone (1-888-668-7381).

      We will then guide you through the different steps.

      Your reservation takes effect upon full payment of your package.

      Please find our conditions of sale here: https://www.equinoxaventure.ca/en/conditions-of-sale/

      s Where can I pick up the rental car?
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      At the two main entry points in Quebec:

      • Montreal Airport (YUL)
      • Quebec Airport (YQB)
      s Are the visits guided?
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      For the most part, yes. Since it's a self-drive package, we make it a point for you to meet as many local experts as possible.

      s On average, how many kilometers does a self-drive tour represent?
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      It depends on the number of activities you choose and their location.

      Note that the Saguenay—Lac-Saint-Jean region covers 98,713 km², which is three times the size of Belgium. It's immense, isn't it?

      However, rest assured, we have selected accommodations near each activity. At most, you will travel 2 hours by car to get from one point to another.

      You can check the distance table here.

      s The must-haves to pack for a stay in Saguenay—Lac-Saint-Jean
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      The principle of layering is essential in Quebec to enjoy outdoor activities when the temperature drops below 0°C.

      1. 1st layer: Prioritize close-fitting garments made of technical sports fabric or Merino wool (forget cotton, which absorbs sweat and doesn't dry, increasing the risk of feeling cold).
      2. 2nd layer: Add a slightly looser layer that allows heat to escape while staying between your first layer and this one.
      3. 3rd layer: Cover yourself with a fleece or bring out the good old grandma's wool sweater.
      4. 4th layer (outer): Obviously, the coat and ski pants.

      Extremities: Cover them carefully!

      • Merino wool socks, not too thick to avoid being too tight in the shoes and risking cold feet. Waterproof and insulated ski or walking boots.
      • A neck gaiter and a hat (called "tuque" in Quebec), or a balaclava. Mittens (called "mitaines" in Quebec) to keep fingers warm.

      Tip: In Quebec, you can find reusable or disposable "hot pockets" that can be slipped into gloves or stuck under socks for extra warmth and comfort.

        Bike Rental

        Do you have any questions about the bike rental? Click on the '+' button to see the answer to each question.

        Didn't find the answer to your question? Contact us.

        s How to rent a bike?
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        To rent nautical equipment, click on this link: Bike Rental

        • Choose the date
        • Select the pickup time for the equipment
        • Choose the rental duration
        • Select the item you wish to rent
        • Choose sizes and quantities
        • Click "Book"
        • Add any additional information if needed in the REMARKS section
        • Enter your personal information
        • Read and accept the terms of sale
        • Proceed to payment
        s What equipment is provided during a bicycle rental?
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        During a bicycle rental, the provided equipment generally includes:

        • The bicycle of your choice.
        • A protective helmet.
        • A lock to secure the bicycle during stops.

        Optionally, for an additional fee, you can also have access to equipment such as panniers (for carrying your belongings), handlebar bags (for road bikes), and repair kits (containing tools such as Allen keys, tire levers, a hand pump, and inner tubes).

        Feel free to ask us for a map of the area as well as directions and information about the region! We'll be happy to assist you.

        s Are there bottle holders and luggage racks on the bikes?
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        All bicycles, except children's bicycles, are equipped with bottle holders.

        Some bicycles are equipped with luggage racks:

        • Cyclo-cross and electric bikes all have racks for panniers.
        • Most hybrid bikes have racks for panniers.
        • Road bikes do not have racks for panniers.
        • Children's bikes do not have racks for panniers.

        Please note that we do not offer luggage rack rentals.

        s Travel Agency and Bike Rental Center Opening Hours
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        • From 8 am to 5 pm every day (May 15 to September 15)

        • From 9 am to 4 pm, Monday to Friday (September 16 to May 14)

        For any bike rental request outside of the opening hours of the rental center, please contact us by phone at 418 668-7381 to check availability.

        Rental of nautical equipment (kayak - paddle-board)

        Do you have any questions about the nautical equipment rental service? Click on the '+' button to see the answer to each question.

        Didn't find the answer to your question? Contact us.

        s How to rent a kayak or a paddleboard?
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        To rent nautical equipment, click on this link: Nautical Equipment Rental

        • Choose the date
        • Select the pickup time for the equipment
        • Choose the rental duration
        • Select the item you wish to rent
        • Choose sizes and quantities
        • Click "Book"
        • Add any additional information if needed in the REMARKS section
        • Enter your personal information
        • Read and accept the terms of sale
        • Proceed to payment
        s What equipment is included in the nautical equipment rental?
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        For kayak rental, we provide the following equipment:

        • Sea kayak (duo or solo)
        • Life jacket(s)
        • Paddles
        • Spray skirts
        • Map of the area
        • Emergency contact sheet

        For paddleboard rental, we provide the following equipment:

        • Paddleboard
        • Life jacket(s)
        • Paddle
        • Map of the area
        • Emergency contact sheet
        s Opening hours of the nautical rental center
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        • 11 am to 7 pm every day (from June 22nd to June 30th)

        • 9 am to 7 pm every day (from July 1st to August 31st)

        • September: open on weekends

        Equinox Adventure strongly encourages online reservations 24 hours in advance.

        Please note that we reserve the right to close at any time, without notice, depending on weather conditions.

        Snowmobile Rental

        Do you have any questions about our snowmobile rental service? Click on the '+' button to see the answer to each question.

        Didn't find the answer to your question? Contact us.

        s Is it possible to bring my child as a passenger on the snowmobile?
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        Children must be seated behind the driver.

        Under the current law, every passenger must be able to reach the footboard of the snowmobile when seated in the passenger seat. Anyone not meeting this criterion, regardless of age, will not be allowed as a passenger in the context of this activity.

        We are talking about a minimum height of approximately 1.34 meters (52.75 inches). 

        s What is the minimum age required for driving a snowmobile?
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        The minimum age is 18, and a valid driver's license is required.

        Winter Packages and Activities

        Do you have any questions about our various winter packages and activities? Click on the '+' button to see the answer to each question.

        Didn't find the answer to your question? Contact us.

        s Is it possible to bring my child as a passenger on the snowmobile?
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        Children must be seated behind the driver.

        Under the current law, every passenger must be able to reach the footboard of the snowmobile when seated in the passenger seat. Anyone not meeting this criterion, regardless of age, will not be allowed as a passenger in the context of this activity.

        We are talking about a minimum height of approximately 1.34 meters (52.75 inches). 

        s What is the minimum age required for driving a snowmobile?
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        The minimum age is 18, and a valid driver's license is required.