PART 1 - Turnkey package, igloft and Iloft for summer and winter
1. Booking process
Step 1 - First send us a stay request via our website (electronic form, email, telephone, etc.).
Step 2 - One of our travel consultants will get back to you within 24 business hours with a quote and booking details.
Step 3 - If you do not have any changes to make to the stay, you can confirm your reservation and your availability with one of our advisers who will proceed with the reservation of your accommodation.
The total payment of your package will confirm your reservation. You will automatically receive a confirmation email of your transaction with your itinerary and the accommodations that will be reserved.
Step 4 – Once your accommodation has been reserved, you will receive by email all of your information documents for your stay.
For a group reservation, please refer to section #4
2. Amendment
Fees apply for accommodation changes
2.1 - One week (7 days) and more before the departure of the package: No charge
2.2 - Less than 7 days before departure: $20 fee per change
2.3 - 24 hours or less before departure: Fee of $30 per modification.
2.4 - During the stay: No modification allowed.
3. Cancellation
3.1- One week (7 days) and more before the departure of the package
- 3 and 4 day package = Fee of $75 per person on your refund *
- 5 and 6 day package = Fee of $150 per person on your refund*
- Package of 7 days and more = Fee of $200 per person on your refund*
*Not applicable for groups.
3.2 - Between 7 days and 72 hours before departure: A fee equivalent to 50% of the total amount will be retained
3.3 – Between 72h and 24h before departure: A fee equivalent to 75% of the total amount will be retained
3.4 - Absence at departure (no show): no refund
3.5 -During the stay: in the event of accident, death or other reason deemed justifiable, reimbursement of unused nights of the stay according to the conditions of the accommodation except the first night ($100 per night calculated by package).
3.6 – In the event of cancellation, due to COVID-19 or other specific medical reasons, we will refund your entire package less an administrative fee of $30 provided you present a medical certificate or a positive PCR test result Covid 19 at a health facility.
4. Group travel (8 people and more)
4.1- To confirm the group reservation a deposit is payable by the group leader. This deposit is non-refundable.
Deposit to pay:
Package of 4000 to 5000$ per group = deposit of 1000$
Package of more than $5000 to $6000 per group = deposit of $1200
Package of $6001 and more = $1500
The group leader must inform us of the number and name of the participants as well as all other relevant information (dietary and other)
4.2 - 60 days before departure = 100% of payment must be made by all group members
4.3 - The travel consultant will transmit travel information only to the group leader. The latter will have to communicate them to the participants.
4.4 - Group pricing is applicable from 8 people. The rate could be modified in the case of cancellations in this case if the number of participants is no longer sufficient to reach the group rate.
4.5 - In case of cancellation of a participant, the reservation is transferable to another person who would take the place of a member of your group.
5. Choice of accommodation
5.1 - Équinox Aventure reserves the right, if necessary, to change accommodation (hotels, inns, lodges, chalets, campsites, etc.) with accommodation of the same quality (similar in terms of price). In the event that no similar accommodation is available, Équinox Aventure will suggest to the client higher quality accommodation (at an additional cost), lower quality accommodation (at a discount).
5.2 - Équinox Aventure, for the sake of protecting its expertise, transmits the name and addresses of accommodation once payment has been made.