In case of cancellation due to medical reasons, upon presentation of a medical certificate, or in the event of the death of a close relative or a member of your travel group, we will refund the entire package, excluding administrative fees of $50 per person.
Payment Policy:
Full payment required 60 days before departure to confirm the reservation.
Fees apply for accommodation or number of people modifications.
Modification
Cancellation
Group Travel (8 people and more)
Timeframe to allocate: Reservations must be made 72 hours in advance.
Modification
Cancellation
Modification
Annulation
Reservations are made via the online form. No deposit is required when booking.
Payment Policy:
Full payment is made at the agency on the day of departure.
Modification
Cancellation
Reservation must be made in advance through one of our advisors (either by email or by phone).
We do not drive or move clients' vehicles.
We only use Équinox Aventure vehicles.
Timeframe to allocate:
Transport on the Véloroute des Bleuets or Véloroute du Fjord du Saguenay:
Reservations must be made 3 days in advance.
Transport to the Rivière Péribonka or Petite Rivière Péribonka:
Reservations must be made 15 days in advance.
Payment Policy:
Full payment is required to confirm the reservation.
Cancellation
Insurance
We strongly recommend participants to take out travel insurance to cover the risks associated with travel. Équinox Aventure will not be held responsible for elements covered by travel insurance, such as medical and hospitalization expenses, medical repatriation, loss of luggage, civil liability, trip cancellation, etc.
Compensation Fund for Customers of Travel Agent (CFCTA)
We are regulated by the Office de la protection du consommateur. Consequently, our clients have access to the Compensation Fund for Customers of Travel Agent (CFCTA). For 2024, the contribution fee displayed on your invoice is 0.10%; however, this fee is symbolic and not collected, as the total amount has reached the cap of 125 million dollars. CFCTA ensures financial protection for clients in the event of a travel agency's failure.
For more information, please visit the following page: CFCTA
Stated Prices
All prices mentioned are in Canadian dollars before the application of taxes (GST 5% and QST 9.975% of the displayed price).
Responsibilities
Payment Policy:
Full online payment is required to confirm the reservation.
Modification
For any modification requests, please call us directly at: 1 888 668-7381.
Cancellation
Cancellation
Payment Policy:
Reservations are made through the Auberge des Îles website, with full online payment required for confirmation.
A non-refundable deposit of 50% is required at the time of booking.
The offer is valid from January 2nd to March 31st, 2024.
Cancellation
Please contact Auberge des Îles at: 418 549-7111.